xbage Privacy Policy – How We Handle Your Data

1Scope and Application of This Policy

This Privacy Policy applies to all personal data collected by xbage through the xbage.asia website and any associated mobile browser experience. It governs the personal data of all registered users, visitors who browse without registering, and any individual who contacts xbage through its published email address. By using the xbage platform or submitting any personal information to xbage, you consent to the collection, use, and storage of your data as described in this policy.

xbage may update this Privacy Policy from time to time. When material changes are made, xbage will make reasonable efforts to notify registered users. The date at the top of this document indicates when it was last updated. Your continued use of the platform after any update constitutes your acceptance of the revised policy.

2Personal Data We Collect

xbage collects the following categories of personal data from players in Bangladesh:

• Registration data: your Bangladeshi mobile number, chosen username, and date of birth provided at account creation. This information is necessary to create and manage your account.
• Identity verification data: government-issued ID documents, proof of address, and payment method confirmation documents collected as part of the KYC process when required.
• Payment data: transaction records, deposit amounts, withdrawal amounts, and payment method identifiers (such as the last four digits of a Nagad or bKash number). xbage does not store full payment credentials such as card numbers or mobile banking PINs.
• Usage data: pages visited, games played, bets placed, session duration, device type, browser type, and IP address. This data helps xbage improve the platform and ensure its security.
• Communications data: records of emails or messages sent between you and the xbage support team, including any attachments or documentation provided in those exchanges.

3How xbage Uses Your Personal Data

xbage uses the personal data it collects for the following purposes:

• Account management: to create, verify, and manage your xbage player account, process your deposits and withdrawals, and provide you with access to the platform's features.
• Security and fraud prevention: to detect and prevent unauthorized access, fraudulent transactions, money laundering, and other illegal or policy-violating activities on the platform.
• Customer support: to respond to your queries, resolve disputes, process responsible gaming requests such as self-exclusion, and communicate important account notifications to you.
• Platform improvement: to analyse how players use the xbage platform so that we can improve navigation, game selection, performance on Bangladesh mobile networks, and the overall user experience.

4Legal Basis for Processing

xbage processes your personal data on the following legal grounds: (a) performance of a contract — processing is necessary to fulfil the obligations of the player account agreement between you and xbage; (b) legitimate interests — xbage has a legitimate interest in preventing fraud, maintaining platform security, and improving the service it provides to players in Bangladesh; (c) consent — where you have given explicit consent to a specific type of processing, such as receiving promotional communications.

You may withdraw consent for non-essential processing at any time by contacting xbage support at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. Withdrawal of consent for essential processing (such as account management or KYC) may result in account suspension as xbage cannot operate the account without the necessary data.

9Minors and Age Verification

xbage strictly prohibits the use of its platform by any person under the age of 21. xbage does not knowingly collect personal data from individuals under 21 years of age. Age verification is a mandatory step in the account registration and KYC process. If xbage becomes aware that it has inadvertently collected personal data from a person under 21, that data will be deleted and the associated account will be closed immediately.

Parents or guardians who believe that a minor has registered on the xbage platform should contact xbage immediately at [email protected] with the relevant details so that appropriate action can be taken without delay.

10International Data Transfers

The xbage platform serves players in Bangladesh. Some of the third-party service providers used by xbage — including payment processors, identity verification providers, and analytics services — may process or store data on servers located outside Bangladesh. Where personal data is transferred outside Bangladesh, xbage takes reasonable steps to ensure that the receiving party provides an adequate level of data protection.

By using the xbage platform and providing your personal data, you consent to the transfer of your data to such third parties located outside Bangladesh where necessary for the operation of the platform. xbage will not transfer your data to third parties in a manner that exposes it to risks materially greater than those that would apply if it remained within Bangladesh.

11Changes to This Privacy Policy

xbage reserves the right to update or amend this Privacy Policy at any time. The most current version will always be available at xbage.asia/privacy-policy. The date at the top of this page reflects when the policy was last updated. Where material changes are made to this policy, xbage will make reasonable efforts to notify registered users by displaying a notification on the platform or by sending an SMS to the registered mobile number on file.

Your continued use of the xbage platform following notification of any change to this Privacy Policy constitutes your acceptance of the updated policy. If you do not accept the updated Privacy Policy, you must discontinue use of the platform and may request account closure by contacting [email protected].

12Governing Language

This Privacy Policy is written in English. In the event of any conflict or inconsistency between the English version of this policy and any translation of it, the English version shall prevail and take precedence in all respects. xbage operates this platform in English as the primary language to serve the international and English-speaking community in Bangladesh.

All official communications from xbage — including account notifications, bonus alerts, security warnings, and support responses — are issued in English. Players are responsible for ensuring they understand all communications from xbage before acting on them. If you need assistance understanding any communication from xbage, please contact [email protected].